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How dfabet Handles Your Personal Data

At dfabet, the way we collect, use and store your personal data is governed by this Privacy Policy — every account holder in India deserves to know exactly…

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dfabet How dfabet Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question, a correction request or a deletion request regarding your personal data, our privacy team is reachable through multiple channels.

Email Privacy Request Send your data access, correction or deletion request to our dedicated privacy email address. Include your registered account details so we can locate your record quickly and respond within the committed timeframe.
Live Chat Support Our live chat team can log a privacy query on your behalf at any hour. They escalate data-specific requests to the privacy team immediately, so you do not need to wait for email acknowledgement before we start processing.
Account Help Centre Navigate to the Help Centre inside your dfabet account to submit a formal privacy request through a structured form. This route auto-tags your request as data-related, which helps our team prioritise and track it to resolution without delay.
DATA HANDLING PRACTICES

Six Ways We Protect Your Account Data

Data protection at dfabet is not an afterthought — it is built into how accounts are created, how transactions are processed and how cookies operate on the site.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages load on your device. You can adjust cookie preferences at any time through the cookie settings panel without affecting your ability to access your account.

Account Security Layers

Your account password is stored as a salted hash and is never accessible in plain text, even internally. Two-factor authentication is available for all accounts and we strongly encourage you to enable it when you next log in.

Payment Data Handling

UPI VPA addresses, Paytm wallet tokens and PhonePe transaction IDs are stored only for the period required by payment reconciliation rules. We do not store full card numbers and we do not pass payment credentials to advertising partners.

Data Retention Schedule

Active account data is retained for the duration your account remains open. When you close your account, non-financial data is deleted within 30 days. Financial transaction records are retained for the period mandated by applicable Indian financial regulations before being permanently deleted.

Third-Party Data Sharing

We share your data only with processors who directly support our services — payment gateways, identity verification providers and fraud-detection systems. Each processor is bound by a data processing agreement and may not use your data for any purpose beyond their contracted function.

Requesting Changes to Your Data

You have the right to access, correct or request deletion of your personal data at any time. Submit your request via email or the Help Centre form, include your registered account identifier, and our privacy team will confirm receipt and resolution within 72 hours.

Common Questions About Your Privacy at dfabet

The questions below address what data we collect, how long we keep it and what steps you can take to exercise your rights. If your question is not covered here, our privacy team can help directly through the contact channels listed above.

We collect your name, email address, mobile number and, where required for identity verification, a government-issued ID. Payment method details such as your UPI VPA are also recorded when you make a transaction through your account.

Send a data access request to our privacy team via email or through the Help Centre form inside your account. Include your registered email address so we can locate your record and send a full data export within the committed response window.

Yes. You may submit a deletion request at any time. We will remove non-financial personal data within 30 days of account closure. Financial records tied to transactions via UPI, Paytm or PhonePe are retained only for the period required by applicable regulation.

No. We do not sell or share your personal data with advertising networks or data brokers. Data is shared only with processors who support core platform functions — such as payment gateways and identity verification services — under strict data processing agreements.

We use session cookies for login continuity and analytics cookies to monitor page performance. You can view and adjust your cookie preferences through the cookie settings panel at any time; switching off non-essential cookies does not restrict access to your account.

No. Passwords are stored as salted hashes and are never readable, even by our internal teams. Payment credentials such as UPI VPAs are tokenised and held only for reconciliation purposes, never in full plain-text form accessible to non-payment systems.

Reach our privacy team by email or live chat with a description of your concern and your account identifier. We aim to acknowledge all data complaints within 24 hours and provide a resolution or status update within 72 hours of initial contact.